1. A saved chat is a browser record
nawacares keeps chats, journals, drafts, moments, plans and preferences in the browser where you use them. Refreshing the page can restore records that were successfully saved, but this is not the same as a cloud backup.
Another browser, private browsing session or website address may have a different local space. The web app addresses app.nawacares.com and nawacares.luwork.one each keep their own local records. Opening another address does not move your writing.
2. Account login separates local spaces
A signed-in account has a separate local space from the guest and from other accounts. Existing guest records are not silently copied into an account when you log in. Signing out should return you to the guest space rather than revealing the last account’s writing.
An account is useful for verified identity and account-scoped optional memories. It does not currently promise that all your chats or journal history appear on another device. If you need those browser records elsewhere, export a backup deliberately.
3. Export before you remove or move
Open Settings → Backup & restore to export the supported local records. Keep that file somewhere you control. It can include private text, so treat it with the same care as the original journal or conversation.
To restore on another browser or address, use that destination’s Settings and the visible import flow. Review the destination account and the import confirmation first. Exporting and importing are deliberate actions; the app does not upload a backup simply because you opened the feature.
Before clearing browser site data, make sure the backup contains what you intend to keep. Clearing the browser’s storage can also remove drafts and preferences beyond a single record you meant to delete.
4. Mirror memory is a separate choice
Mirror memory starts on for new accounts and off for guests. You, reflected saves short memories on the backend after you accept them. It is not an automatic archive of everything in your chat history. Sensitive material has a separate consent step, and an AI proposal is not saved as a memory merely because it was proposed.
You can inspect, edit, hide or delete accepted memories. Hidden entries do not contribute to recall. Current-situation memories expire from recall after 30 days; they remain visible for review until removed. Turning recall off stops its use, while deleting entries removes the active saved memories.
5. Use the right deletion control
Removing a local conversation and deleting a backend memory are different operations. If you want both gone, review both places. Similarly, deleting a memory does not erase an exported backup file you previously saved to your device.
A useful review is to ask: is this information in a local record, in an exported file, or in You, reflected? Then use the control for that place. If your request concerns an account or information you cannot manage through the visible controls, contact hello@nawacares.com without including passwords or verification codes.