Privacy Policy

Last updated: November 10th, 2023

Welcome to NawaCares!

This privacy policy applies to your use of NawaCares and the software, content, and services provided through the website, its subdomains (the “Website”), and the NawaCares iOS application (the “App”).

The terms “NawaCares,” “us” or “we” refers to WANWU LTD, a software company who designed and built NawaCares, incorporated and operating in London, UK.

The term “device” refers to the device which is used to access our services including but not limited to computers, smartphones and tablets.

The term “you” refers to the user of our services.

We are committed to protecting your privacy. This Privacy Policy describes how we collect, store, use, and share information through our Services. Before you begin using the services, please carefully read the privacy policy. By clicking “Agree,” it will be deemed and should be deemed that you have fully read and agreed to all the terms of this policy, especially the legality and validity of the terms that draw your attention. You may use the services provided by this software after agreeing to this policy. You should not claim or demand, on the grounds that you were not reasonably alerted to the relevant terms or did not fulfill the obligation to explain in accordance with your request, that the relevant terms are illegal or invalid before a court or any other third party. If you do not agree to these terms, please do not use the services.

Any terms we use in this policy without defining them have the definitions given to them in our Terms of Service.

If you have any questions, please contact us at info@nawacares.com.

1. Information We Collect

1.1. Information You Provide

By using our services, you may provide us with the following information:

• Interests and Preferences: You can choose conversation preferences, such as topics you want to discuss, and communication preferences, such as your preferred times to use the application. Through your use of the service, we also gain an understanding of your interests and preferences to personalize your conversations and enhance service features.

• Payments, Transactions, and Rewards: When you make purchases through the service, we collect your payment information. We record your purchase history, selected features, and rewards earned and used.

1.2. Automatically Collected Information

We automatically record the following information about you, your computer or mobile device, your network, and your interactions with our service and communications:

• Device and Network Data: This includes your computer or mobile device’s operating system, manufacturer and model, browser, IP address, device and cookie identifiers, language settings, mobile device carrier, and general location information such as city, state, or geographical region.

• Usage Data: This encompasses information about how you use the service, such as your interactions with the service, links and buttons clicked, and pages visited.

We use cookies and local storage technologies to collect some of this information.

2. How We Use Your Information

2.1. Use of Your Information

We use your information for the following purposes:

• Operate and Manage Services: Provide and maintain the content and features of the service. Fulfill obligations related to your contractual relationship. Create your account and profile. Facilitate payments and transactions, including the purchase of premium features, and manage rewards. Respond to your inquiries, comments, feedback, or issues and resolve problems. Manage our relationship with you, including sending administrative information related to our services.

• Core Features of the App: Provide you with a personalized artificial intelligence chatbot and allow you to personalize your profile and interests. Enable personalized and secure conversations and interactions with your AI chatbot, allowing your AI chatbot to learn from your interactions to improve dialogues.

• Monitor and Protect Services: Prevent fraud, criminal activities, and misuse of our services. Ensure the security of our IT systems, architecture, and networks (including testing, system maintenance, support, and data hosting).

• Analyzing Service Usage Trends: Aggregate, anonymize, and de-identify personal information. Analyze the usage and effectiveness of our services. Improve and add features to our services. Develop our business and marketing strategies.

• Enforce Agreements, Comply with Legal Obligations, and Defend Legal Claims and Disputes: Enforce and comply with our terms and policies. Protect our and others’ rights, privacy, safety, or property. Ensure the integrity of our services. Verify the age of registered users. Defend against legal claims and disputes. Collect amounts owed to us. Record transactions and comply with legal processes.

2.2. Sensitive Information

The service allows you to input sensitive information that may be subject to special protection under applicable laws. This section explains how we use and protect sensitive information.

Sensitive Information Provided in Messages and Content: During conversations with your AI chatbot, you may choose to provide information about your health condition, ethnic origin, and other sensitive details. By providing sensitive information, you agree that we will use it for the purposes described in this privacy policy. Please note that we will not use your sensitive information or any content of NawaCares conversations for marketing or advertising purposes. Be aware that sensitive terms related to politics, violence, pornography, etc., will not be displayed.

3. How We Process Your Information

User’s conversation information with the AI chatbot in NawaCares is processed through our servers to generate responses, and during this process, we do not retain data; chat data is stored on the user’s local devices.

If you choose to save the conversation insight after a chat, your chat history for that session will be saved on your local devices, allowing you to review it later. If you choose not to save the conversation insight, the information will not be stored anywhere.

All privacy data, including conversation history, conversation insights, and personalization data, is primarily stored on your local devices. You can also choose to store your data on the iCloud Services provided by Apple and synchronize your NawaCares history across different devices.

We do not use your privacy information for the AI model training.

4. How We Secure Your Information

We employ various industry-standard security technologies and measures, including data encryption techniques, to help protect your data from unauthorized access, use, or disclosure. To safeguard your privacy and security, your account is protected by passwords and authorized logins. It is imperative for you to choose and protect your password appropriately, authenticate trusted login activities, and log out after accessing your account to prevent unauthorized access to your account and personal information.

Most of your data on NawaCares is stored on your terminal device, and you are responsible for its protection. Some of your personalization data are stored on our servers, and we encrypt this data for secure storage. All transmitted data is encrypted during the transmission process.

Despite our utmost efforts to ensure data security, no technology, data transmission, or system can guarantee 100% security. Agreeing to this agreement implies that you accept this risk and acknowledge that NawaCares assumes no responsibility for any accidental data leaks. In the event of a security breach leading to accidental or unlawful data destruction, loss, alteration, unauthorized disclosure, or access, we will promptly notify you.

5. Data Retention

We will only retain some of your personalized data for as long as necessary to fulfill the purposes for which we collected the information, including meeting legal, accounting, or reporting requirements.

In determining the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risks of unauthorized use or disclosure of your personal information, the purposes for which we process the personal information, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

6. Your Rights and Choices

6.1. Unsubscribe from Marketing Communications

You can choose to unsubscribe from marketing-related emails and other communications by following the unsubscribe instructions or links provided in the communications we send or by contacting us through the “Contact Us” section below. You may still receive non-marketing emails related to the service.

6.2. Personal Information Requests

We provide you with choices that may affect the personal information we control. Depending on your location and the nature of your interactions with our services, you may request the following regarding personal information:

• Understand how we collect and use personal information. We have provided this information to you without the need for a request, as outlined in this privacy policy.
• Access a copy of the personal information we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, and user-friendly format.
• Correct any inaccurate or outdated personal information.
• Delete personal information that we no longer need for providing services or other legitimate purposes. You can delete your account in your account settings.
• Withdraw your consent if we collect and process your personal information with your consent. Withdrawal of your consent will not affect the lawfulness of any processing carried out before you withdraw your consent, nor will it affect processing based on legal processing grounds other than consent.
• Other rights, such as objecting and requesting restrictions on our use of personal information.

To make requests, please contact us using the contact information provided in the “Contact Us” section below. We may require you to provide specific information to help us confirm your identity. Depending on your location, you may have the right to authorize a representative to make requests on your behalf. We will require the authorized representative to confirm their identity and authority under applicable law. You have the right to exercise the above rights freely and will not be subject to discrimination.

In certain circumstances, your choices may be limited, such as fulfilling your request would harm the rights of others, our ability to provide the service you requested, or our ability to fulfill legal obligations and maintain legal rights. If you are dissatisfied with how we handle your requests, you can submit a complaint through the contact information provided in the “Contact Us” section below. Depending on your location, such as if you reside in the European Economic Area or the UK, you may have the right to lodge a complaint with the data protection authority in your location or place of work or where you believe an infringement has occurred.

6.3. Right to Erasure (“Right to be Forgotten”)

You can request the deletion of your personal data. We will comply with the principles of integrity and confidentiality, so to delete data, please contact us through in-app customer service or the email provided at the end of this document. Please note that all personal data provided to us based on your consent will be deleted, and we will not retain any data related to you.

7. Limitation of Rights

The company, at its reasonable discretion, reserves the right to take appropriate legal actions against anyone who violates relevant laws and regulations or the terms of this agreement. The company has the right, according to its own judgment, to cease the transmission of any content that violates the law and has the right to take appropriate legal actions against anyone violating these terms, including but not limited to removing content that is illegal, infringing, inappropriate, etc., terminating the membership of the violator, blocking their use of all or part of the services provided by this software, and, in accordance with laws and regulations, preserving relevant information and reporting to relevant authorities. If the judicial department confirms that the company’s judgment on the software is incorrect, the user agrees that the company will not be held responsible for any consequences arising from it.

8. Third-Party Providers and Their Services

We cannot control the privacy and data protection policies of third parties, and such third-party content is not bound by this policy. Before providing personal information to or through third-party content, please refer to the privacy policies of these third parties.

Our product is developed based on DCloud uni-app (5+ App/Wap2App). During the runtime of the application, we may collect your device’s unique identifiers (IMEI/android ID/DEVICE_ID/IDFA, SIM card IMSI information, OAID) to provide statistical analysis services. We use application launch data and exception error logs to analyze and improve performance and user experience, providing better services to users. For more details, please visit the “DCloud User Terms.”

Notification service provider: Notification technology services are provided by Merit Interactive Co., Ltd. We may provide device information such as device platform, device manufacturer, device brand, device identifier, application list information, network information, and location-related information to Merit Interactive Co., Ltd., for the purpose of providing you with message push technology services. When pushing messages to you, we may authorize Merit Interactive Co., Ltd., to adjust the link and mutually activate the closed SDK push process, ensuring that you can promptly receive the messages we push to you. For more details, please visit its “User Privacy Policy.”

In order to provide you with more comprehensive and high-quality products and services, we may integrate software development kits (SDKs) from our partners. Please refer to the third-party SDK collection of personal information list for details.

9. Changes to the Privacy Policy

Our services and business may undergo changes from time to time. Therefore, we reserve the right to update or modify this privacy policy at any time and without prior notice. We encourage you to check this page regularly to stay informed about the latest information regarding our privacy practices.

Please contact us at info@nawacares.com to ask us any questions regarding the Privacy Policy or our Services.

Last updated: Nov 10, 2023.